Frequently asked questions

Seffshoe is customised footwear for foot and gait problems — not ordinary ready-made shoes. Each pair is made for your feet, with corrective orthoses built in so the footwear can still look like normal sandals, shoes, or boots. It can be prophylactic (to protect), medical, or therapeutic, depending on what you need.

Seffshoe grew from Dhansai Laboratory’s work on measuring neuropathy risk and pressure under the feet, then designing footwear that fits Indian feet and gait — not a generic “surgical shoe” approach.

About 20 years, with 1,40,000+ patients helped through customised footwear and foot guidance.

No. Diabetes and neuropathic feet are a major focus, but Seffshoe also helps with heel pain, knee pain, arthritis, leg length variation, foot length variation, foot ulcers, corns, calluses, flat foot, plantar fasciitis, polio foot, knock knees, bow legs, non-healing ulcers, and other foot problems. Longer guides for each topic will appear in our Blogs over time.

Yes — appointments only. Please WhatsApp or call before coming. Walk-ins without a booking may not be seen.

WhatsApp or call +91 9833410235 and ask for a free foot consultation. Mention your issue and whether you can come to Goregaon or Pune (our main public clinics / Google listings). For other centres, the same number can guide you.

Goregaon East, Mumbai (near the station), 400063:

Pune is also listed on Google. Other doctor-run centres mainly serve their own patients and are not heavily advertised here.

Yes. It helps us see whether customised footwear is right for you — or whether you need another path, including referral to a specialist.

Typically we:

1. Take flat plantar photographs of both feet
2. Examine feet for corns, calluses, axial variations, and other signs
3. Record gait with high-speed videography on a special track (when needed)
4. Map both feet with a standardised method

From that data we design footwear with corrective orthoses built in (at no extra cost for that design step).

Where useful, the lab can support:

• Early detection of neuropathy (Sensitometer-HCP)
• Ulcer-risk assessment (Sensitometer-VPT)
• Plantar pressure measurement (PRADIP Pad) to find high-pressure areas
• Sensitherm (IR) for inflammation and Charcot foot concerns

Not every patient needs every test — we use what fits your case.

No. They are made to measure for your feet — not picked off a shelf in a standard size.

Many people fear heavy rocker soles and “medical-looking” shoes they refuse to wear. Seffshoe is designed so corrections stay inside where possible, so footwear can look closer to normal designer sandals, shoes, slippers, or boots — which means people actually wear them every day.

Ready-made pairs use a few commercial sizes. Seffshoe uses a detailed foot/gait approach (including the DSL® system from Dhansai Laboratory) so pressure relief and correction match your feet far more closely than a size number alone.

No. Some issues need medical care, physiotherapy, diet, or another specialist. We say clearly when footwear mainly adds comfort and protection rather than a full cure.

Often not. Soft slippers may not control pressure or protect the toes when sensation is reduced — and that raises the risk of self-injury and ulcers.

Not always. Neuropathy, pressure points, ulcers, or deformity raise risk. Free consultation helps decide. Footwear is one part of protecting a “foot at risk,” not a magic fix for every person with diabetes.

No refunds and no buy-back once footwear is custom-made for your feet. It usually will not fit anyone else. Please be sure before you confirm the order.

Yes. Please wash and dry footwear before bringing it for repair, and call before coming.